Privacy Policy

Last Updated: May 1, 2025

1. Introduction

VanDeliveryUK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

VanDeliveryUK is operated by VanDelivery Ltd, a company registered in England and Wales under company number 12345678, with its registered office at 32 Liskeard Road, Walsall, WS5 3EY.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact information (name, email address, phone number, postal address)
• Billing information (payment details, billing address)
• Delivery information (pickup and delivery addresses, delivery instructions)
• Account information (username, password) if you create an account
• Communication records (emails, phone calls, messages)

2.2 Non-Personal Information

Non-personal information is data that does not directly identify you. We may collect the following non-personal information:

• Device information (browser type, operating system, device type)
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (general geographic location based on IP address)
• Referral information (how you found our website)

2.3 How We Collect Information

We collect information in the following ways:

• Direct collection: Information you provide when you use our services, create an account, fill out forms, or communicate with us.
• Automated collection: Information collected automatically through cookies and similar technologies when you use our website.
• Third-party sources: Information we may receive from business partners, service providers, or publicly available sources.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Processing and fulfilling your delivery requests
• Managing your account and providing customer support
• Calculating accurate delivery quotes
• Improving our website and services
• Developing new features and offerings

3.2 Communication

• Sending service-related communications (delivery confirmations, updates, support messages)
• Responding to your inquiries and requests
• Sending marketing communications (with your consent)
• Providing information about promotions, events, or new services

3.3 Analytics and Research

• Analyzing usage patterns and trends
• Conducting market research and surveys
• Measuring the effectiveness of our marketing campaigns
• Generating internal reports and analytics

3.4 Legal and Security

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting against fraudulent, unauthorized, or illegal activity
• Ensuring the security of our website, services, and business operations

4. Information Sharing and Disclosure

We may share your information with the following parties and in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors to process transactions
• Cloud storage providers to store your information securely
• Email service providers to send communications
• Analytics providers to help us understand website usage
• Customer service providers to assist with support inquiries

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or similar event, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Protect against legal liability
• Prevent or investigate possible wrongdoing in connection with our services

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly.
• Analytical/performance cookies: Help us understand how visitors interact with our website.
• Functionality cookies: Allow the website to remember choices you make and provide enhanced features.
• Targeting/advertising cookies: Used to deliver relevant advertisements and track campaign performance.

5.2 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

For more information about cookies and how to manage them, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

6.1 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Information

You have the right to request access to the personal information we hold about you and to receive information about how we use it.

7.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7.4 Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

7.5 Data Portability

You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.

7.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

7.7 Withdrawal of Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by posting a notice on our website prior to the changes becoming effective.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• By phone: 07398 243131
• By email: privacy@vandeliveryuk.com
• By mail: Data Protection Officer, VanDelivery Ltd, 32 Liskeard Road, Walsall, WS5 3EY

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.